Shipping policy
Thank you for choosing to adventure with Mabel and Beryl.
We do our best to get your bookish treasures from our hands to yours as smoothly as possible.
1. Where we ship
Australia only (for now)
We currently ship to addresses within Australia.
No international shipping yet
Our stories are stretching their wings close to home first. We’ll share updates if this changes.
2. Processing time
Packing your order
Most orders are packed and ready to go within 1–2 business days. During busy times (like launches and sales), it may take a little longer.
Order confirmation
Once your order is processed, you’ll receive an email with your order details and an estimated delivery window.
Pre‑order items
If your order includes a pre‑sale/pre‑order item, your whole order ships together once that item is ready to head out into the world. We’ll always share the expected ship date on the product page and in your confirmation email.
3. Shipping options & costs
Standard domestic shipping
To keep things simple, we charge a flat rate of $10 for standard shipping within Australia.
Express options
Where available, you can choose Express at checkout for a faster delivery time. Prices are shown at checkout based on your address and the option selected.
No international shipping
International shipping isn’t available at this time.
4. Delivery timeframes
We mainly use Australia Post, and we follow their guidance for delivery estimates:
Standard (Parcel Post)
Same state: usually 2–4 business days
Interstate: usually 3–6 business day
Express (Express Post)
Same state: usually 1–2 business days
Interstate: usually 1–3 business days
These timeframes are guides only; actual delivery can vary due to carrier delays, public holidays, and other factors outside our control.
5. Order tracking
Once your parcel is on its way, we’ll send you a shipping confirmation email with a tracking number.
You can use this number to follow your parcel’s journey and plan for story‑time.
6. If something goes wrong
Delays
Sometimes the postal dragons (or just real‑world logistics) are slower than expected. If your order seems delayed, please get in touch and we’ll help investigate.
Damaged or missing items
If your order arrives damaged, or something is missing, please email us within 7 days of delivery so we can put things right.
7. Changing your delivery address
If you need to update your delivery address after placing an order, email us as quickly as you can.
Once an order has been packed or shipped, we may not be able to change the address, but we’ll always do our best to help.
8. Customs & duties
At this time, we don’t ship internationally, so customs and duties aren’t applicable.
9. Talk to us
If you have questions about shipping, pre‑orders, or an order already on its way, you can reach us at:
friends@mabelandberyl.com
We’re a small team and we genuinely care about every parcel we send. Thank you for supporting Mabel and Beryl and for bringing our stories into your home.