Refund policy

At Mabel and Beryl, we want you to feel good about every little bookish treasure that arrives at your door. If something isn’t quite right, we’ll do our best to make it better.

Returns and exchanges

What we accept
We accept returns or exchanges for faulty or damaged items, not for change of mind.

Timeframe
Please contact us within 30 days of the delivery date.

Condition
Items need to be unused, in their original condition, and in their original packaging.

How to start a return

Send us an email at hello@mabelandberyl.com with:

your order number, and

a short note about the item(s) you’d like to return or exchange.

We’ll reply with next steps and a return authorisation so your parcel doesn’t get lost in the shuffle.

Shipping costs for returns

In most cases, return shipping is covered by you.

If the item is faulty, damaged, or incorrect, we’ll cover or reimburse reasonable return shipping costs.

For higher‑value items, we recommend a trackable service and/or shipping insurance.

Refunds

Once your return arrives back with us, we’ll take a quick look to check its condition.

If everything is approved, we’ll process a refund to your original payment method and email you to let you know it’s on the way.

Processing times can vary slightly depending on your bank or payment provider.

Exchanges

If you’d like to swap a faulty item for the same product, or move to a different product of similar value, email us as soon as you can at hello@mabelandberyl.com.

Exchanges depend on stock availability, but we’ll always try to find a solution that works for you.

Non‑returnable items

Some things can’t be returned unless they arrive faulty or damaged:

Personalised items

Gift cards

Any digital products (like printables) once they’ve been delivered to your inbox

If you’re ever unsure, just ask before you order and we can clarify.

Faulty or damaged items

If your parcel arrives looking worse for wear, or something inside isn’t as it should be:

Please email hello@mabelandberyl.com within 7 days of delivery.

Include your order number and, if possible, clear photos of the issue.

We’ll arrange a replacement or a full refund, including reasonable return shipping costs where required.

Talk to us

We’re a small, story‑loving team and we genuinely care about your experience with Mabel and Beryl.
If you have any questions about returns, refunds or exchanges, please reach out at hello@mabelandberyl.com and we’ll do our best to help.