Refund policy

At Mabel and Beryl, we strive to ensure that you are delighted with your purchase. If for any reason you are not completely satisfied, we are here to help with our straightforward returns policy.

Returns and Exchanges:

• Eligibility: We accept returns or exchanges for faulty or damaged items, not change of mind within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in the original packaging.
• How to Return: To initiate a return, please contact our customer service team at Hello@mabelandberyl.com with your order number and details of the item(s) you wish to return. We will provide you with instructions and a return authorization.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
• Refunds: Once your return is received and inspected, we will notify you and if approved process your refund to your original payment method.
• Exchanges: If you wish to exchange an item for a different size, color, or product, please contact us as soon as possible. Exchanges are subject to product availability.
• Non-Returnable Items: Certain items, such as personalised products and gift cards, are non-returnable unless they are faulty or damaged.

Faulty or Damaged Items:

If you receive a faulty or damaged item, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including return shipping costs.

Contact Us:

For any questions or assistance with returns, please reach out to us at hello@mabelandberyl.com . We are here to ensure that your experience with Mabel and Beryl is a positive one.

Thank you for shopping with us!